> PLEASE NOTE. The below stipulated Delivery Terms DO NOT apply to Trade Customers. If "Are you a Trade Customer?" was ticked at checkout please visit our Trade Terms & Conditions (here).
> If this box was selected, this, as well as your advised company name will be detailed on your Order Confirmation email.
We operate a professional home delivery service with delivery to most mainland UK postcodes within 3-7 working days (postcode, national bank holiday & Christmas business shutdown exclusions apply) of the order being despatched. 92.8% of our orders are delivered within this timeframe - providing that your products are not advertised as being on an extended lead time on-screen. Within a couple of days of placing your order, you will be contacted by the delivery team who will book a delivery date with you. Your order will be delivered on this date, and you will need to be on-site to sign, take delivery and title of the goods. Delivery is free on orders for stock doors and patio door sets over £750 to England, Wales and majority of Scotland but not off-shore locations, including - but not limited to - the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.
For off-shore location delivery charges please contact us by email (sales@expressdoorsdirect.co.uk) or telephone before ordering.
We can off offer a 2 day delivery service on LPD Doors, Deanta Doors and XL Joinery Doors. In order to have the option of express delivery, your basket needs to contain only doors from one of those three manufacturers and all doors must be in stock. We cannot do split deliveries. If your basket is applicable, you will see the option to upgrade delivery in the checkout. Orders marked for Express Delivery are not subject to the £750 free delivery promotion.
On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods or packaging by the courier or delivery company.
If any damage is found, please follow these procedures:
If your product is part of a kit, and part of that kit is missing or damaged, there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.
If there are any faults, defects or missing parts please contact our Customer Service Helpline or send us an email with details of your order (delivery number and postcode), images and description of the damage to aftersales@expressdoorsdirect.co.uk.
Any single items that may be missing or damaged can be replaced as soon as possible, subject to stock availability.
We strongly recommend that you do not book fitters until your order has been received and checked, and all goods are present and correct.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
Deliveries can be made any time between 06:30 and 19:00, Monday to Friday, or on a Saturday by agreement only.
Please do not attempt to install or modify any defective product. We will replace any damaged or defective item, and return the original goods to our suppliers. To modify a product from delivered form and/or to install is deemed as acceptance that the product is fit for purpose.
Please be aware that none of our couriers are insured to bring goods into you home, whilst most drivers will help, you do need someone on site capable of helping to offload/lift doors into your property as on larger palletised deliveries, delivery could be made kerb-side only.